In the report, you must specify the actions of those involved at the time of the incident. It is important to identify which factors were an outcome of the incident and which factors were present prior to the incident and could be a potential contributing factor to the incident occurring. Who asked them to complete the task? How was the employee feeling prior to the incident? …etc.The ContextĬonsider and document the events that occurred leading up to the incident. It’s also important to include the name(s) of any witnesses in the report in case any additional questioning is required. To ensure accuracy, it’s best practice to review your notes with the witness to ensure they agree with how the event is portrayed in the report. Record their statements as detailed and accurate as possible in the form. Speak to any witnesses of the event to collect their perspectives of the event. This would entail recording the name(s) of the individual(s) involved, their job title(s), the department(s) they operate in the manager(s) of those affected. The AffectedĬollect details of those involved and/or affected by the incident. This information is fundamental to the investigation and the most obvious information to collect. Identify the specific location, time and date of the incident. USE THIS SOCIAL MEDIA TEMPLATE 9 facts related to the incident include: 1. Once the immediate action including the response to the event and eliminating the hazard from the environment has been conducted, it’s time to determine and record the facts related to the incident details. You would attend to the victim and promptly have the spill wiped up and identify the area as a hazard by using a sign. Each company should have a defined procedure for accomplishing this based on the nature of their work.įor example, if there was a spill that caused a fall. On this note: if the hazard still exists, the manager that the event has been reported to must eliminate the hazard by controlling it. Once an incident has been reported, the member of leadership’s first responsibility is to ensure that appropriate treatment, if necessary, is being administered to those affected by the event. That being said, there need to be communication channels clearly defined to promote the practice of employees coming forward in these situations and the importance of such. Take Immediate ActionĮmployees of your organization should notify their manager or another member of the company’s leadership committee as soon as an incident occurs–regardless of the nature of the event (whether it be an accident, illness, injury, or near miss). Start your own Flow Chart by downloading this template in PowerPoint and keying in your information.USE THIS INFOGRAPHIC TEMPLATE 1. In the example below (see Figure 1), this will involve following a patient on anticoagulants from when they first see a surgeon, admission for surgery and post-operative care. One way to do this is for the team to write down the current process on a whiteboard. The second step is a more detailed Flow Chart of all the steps that the patient may take on their journey. The first step in developing a Flow Chart is a high level flow, which provides a helicopter view. Often a Flow Chart may reveal that a process does not operate the way management or the operators in the process actually think it does. A Flow Chart is recommended as the first step in almost any study. It is a road map of where things are happening, the order in which things happen and the relationships between parts of a process. A Flow Chart provides a systematic, visual display of the components of a process.
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